FREQUENTLY ASKED QUESTIONS
Q: How can I make a reservation?
A: Booking with us is easy. You can make a reservation by using our “Design My Widget” on our bookings page here.
Q: What are the opening hours of Hays On The River?
A: Our venue is open during the following hours:
Monday - Sunday: 11am - 10pm
Q: When is the last call for drinks and last entry?
A: The last call for drink orders is 30 minutes before closing, and the last entry is 45 minutes before closing.
Q: Is there cover available in the outside bar?
A: Our bar is inside the Hays Galleria so our outdoor seating area is covered and equipped with heaters to ensure your comfort in cold weather. Please note that we will make every effort to seat you near a heater, but we cannot guarantee it.
Q: Can I place orders directly at the bar?
A: We offer bar service only from our outdoor bar and we do table service. For drinks and food, simply scan the provided QR codes, relax, and your order will be brought to your table. If you need assistance with ordering food or have trouble with the QR code, please ask one of our lovely wait staff to assist you. You can also order directly from the food vendor stands.
Q: Do you accommodate large groups?
A: Absolutely! We welcome large groups but require card authentication to secure reservations. For groups of 30 or more, please submit a booking request, and a member of our bookings team will get in touch with you. For a full venue hire, please contact our bookings team.
Q: How long is my reservation valid for?
A: All reservations have a standard duration of 3 hours. If you wish to extend your stay, please inform us, and we will do our best to accommodate your request. If you anticipate running late for your reservation, kindly email us. Please note that we can hold tables for a maximum of 15 minutes. If you arrive 15 minutes after your booking time without prior notice, we will try to seat you but may ask you to join our walk-in queue.
Q: Do you accept walk-in customers?
A: Certainly! Feel free to walk in and join us without a prior reservation.
Q: Is there a dress code?
A: No dress code required- just bring a smile! :)
Q: Is this venue exclusively for those aged 18 and above?
A: No, we welcome guests of all ages. However, visitors under 18 must be accompanied by a parent or guardian during their visit.
Q: Are you dog friendly?
A: Yes, dogs are welcome!
Q: Where are the toilets?
A: At the end of the Hays Galleria, on the side of the London Bridge Station entrance, public toilets are located down the stairs. A code is required for access so please ask a member of staff for assistance.
Q: Is the venue accessible?
A: Our bar has some accessible seating, but the toilets in the Galleria are not accessible.