FAQ’S

 Q: How can I make a reservation?
A: We are a walk-in venue only! If you would like to hire the entire space you can email us.
Q: What are the opening hours of Hays On The River?
A: Our venue is open during the following hours:
Monday - Sunday: 11am - 10pm

Q: When is the last call for drinks and last entry?
A: The last call for drink orders is 30 minutes before closing, and the last entry is 45 minutes before closing.

Q: Is there cover available in the outside bar?
A: Our bar is inside the Hays Galleria so our outdoor seating area is covered and equipped with heaters to ensure your comfort in cold weather. Please note that we will make every effort to seat you near a heater, but we cannot guarantee it.

Q: Can I place orders directly at the bar?
A: We offer bar service only from our outdoor bar and we do table service. For drinks and food, simply scan the provided QR codes, relax, and your order will be brought to your table. If you need assistance with ordering food or have trouble with the QR code, please ask one of our lovely wait staff to assist you. You can also order directly from the food vendor stands.

Q: Is there a dress code?
A: No dress code required- just bring a smile! :)

Q: Is this venue exclusively for those aged 18 and above?
A: No, we welcome guests of all ages. However, visitors under 18 must be accompanied by a parent or guardian during their visit.

Q: Are you dog-friendly?
A: Yes, dogs are welcome!

Q: Where are the toilets?
A: At the end of the Hays Galleria, on the side of the London Bridge Station entrance, public toilets are located down the stairs. A code is required for access so please ask a member of staff for assistance.

Q: Is the venue accessible?
A: Our bar has some accessible seating, and there are accessible toilets right next to our venue.